Customer Service Representative

Customer Service RepresentativeApply
Locations: Kuala Lumpur, Malaysia
Time Type: Full time
Posted on: Posted 30+ Days Ago
Job Requisition ID: 24006044
ResponsibilitiesReceives requests by mail, telephone, live chat or in person regarding insurance claims/policies.
Responds to inquiries from policy holders, brokers, providers and/or others for information and assistance.
Performs research to respond to inquiries and interprets policy provisions to determine the most effective response.
Mails or routes claim forms and supporting documentation to various units for final processing.
Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
May seek assistance with complex customer service issues.
QualificationsPosition requires excellent interpersonal skills, and the ability to understand and interpret policy provisions.
About The Cigna GroupCigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.#J-18808-Ljbffr