This job is a Customer Service Representative at Cigna's Global Service Centre. You might like this job because you'll support global members with medical insurance, receive training, and offer exceptional customer service through phone, chat, and email.
Salary:RM 3000 - RM 4000
Job Type:Full-Time
Posted:few days ago
Job DescriptionDo you have a passion for helping others and ensuring customers have the best experience possible?
We are looking for a highly motivated Customer Service Representative to join this expanding team where you will be part of our Global Service Centre supporting clients from across the Globe.
As a Customer Service Representative with Cigna, you will be the first point of telephone contact for our global members who have private medical insurance with us. We are keen to speak to you if you are a 'people person' and if you have an empathetic nature as you will be supporting customers who may be experiencing a difficult time. Previous experience in Customer Service isn't essential as we provide 4-5 weeks of classroom training to set you up for success in your new role.
What we require:Able to commit to 40 hours/week.
Available to work shifts 24/7, 5 days out of 7.
Able to travel to Cigna's Office, once per week, after the training is completed.
What you'll do:Customer service is paramount to us and our customers and as the voice of Cigna, you will be responsible for providing exceptional levels of customer satisfaction, by handling enquiries and claims processing in an efficient and timely manner. The successful applicant will offer the highest possible level of service, via phone, chat or e-mail, to our existing and potential customers, seeking first contact resolution.
Main Duties/Responsibilities:Provide the highest levels of customer service, striving for first contact resolution, responding within given timelines, processing dental/vision and medical claims in line with the customer's benefits.
Ensure that all operating procedures and regulations are followed in line with the policy terms and conditions.
Providing quality advice and information to customers and colleagues regarding their health benefits.
Monitor turn-around times to ensure contacts/claims are settled within required time scales.
Build relations with internal departments to ensure all resources are utilized to the benefit of the customer, working within the regional benefits and reaching out to relevant service partners where necessary.
Actively support all team members and provide resource to enable all operational goals to be achieved.
Carry out any ad-hoc tasks as required to meet the business needs.
Job RequirementsWhat you'll bring:
A passion for providing outstanding customer service in a fast-paced environment and ability to work towards targets.
Solid IT skills with ability to utilise MS Office and in-house systems.
Exceptional interpersonal skills with good verbal and written communication.
Ability to organise, prioritise and manage workload to meet individual and team targets in a fast-paced environment.
Ability to quickly identify customer needs and exercise judgment in a professional and confident manner.
Must possess excellent attention to detail, with a high level of accuracy.
Ability to work under own initiative and proactive in recommending and implementing process improvements.
SkillsHealthcare Customer Service, Interpersonal Communications, Call Center Experience
Company BenefitsReceive a generous travel allowance to support your commuting needs, ensuring a smooth and stress-free journey to work.
Wellness InitiativesWe prioritize your health and well-being by offering fresh fruits daily in the office.
Global ExposureGain international experience and collaborate with a diverse, multinational team, enhancing your global perspective and professional growth.
Diverse Insurance OptionsBenefit from our comprehensive insurance package which includes five different types of coverage to meet your varied needs.
Achieve a better work-life balance with our hybrid work model, allowing you to work from home on designated days.
Additional InfoCompany Activity:Last active - 1 hour ago
Experience Level:1 - 3 Years of Experience, Junior Executive
Job Specialisation:Corporate Finance / Investment, Customer Service#J-18808-Ljbffr