About the roleJoin the dynamic team at ACCORD INNOVATIONS SDN.
BHD.
as a CUSTOMER SERVICE REPRESENTATIVE.
In this full-time role based in Kuala Lumpur City Centre, you will be the voice of the company, providing exceptional customer service and support to our valued clients.
What you'll be doing
Handling inbound customer inquiries and requests via phone, email, and chat channels
Providing timely and accurate information to customers, resolving their issues, and ensuring a positive customer experience
Documenting customer interactions and maintaining detailed records in our customer relationship management system
Identifying opportunities to enhance customer satisfaction and recommend process improvements
Collaborating with cross-functional teams to deliver seamless customer service
Adhering to company policies, procedures, and service-level agreements
What we're looking for
Strong customer service and communication skills, with the ability to interact with customers in a professional and empathetic manner
Previous experience in a customer-facing role, preferably in a call centre or customer service environment
Excellent problem-solving and decision-making skills, with the ability to think quickly and provide effective solutions
Strong computer literacy and proficiency in using customer relationship management (CRM) systems
Ability to work in a fast-paced, dynamic environment and adapt to changing customer needs
Proficient in both written and spoken English and Bahasa Malaysia
What we offerAt ACCORD INNOVATIONS SDN.
BHD., we are committed to providing a supportive and inclusive work environment that enables our employees to thrive.
We offer competitive remuneration, opportunities for career development, and a range of employee benefits to support your work-life balance.
About usACCORD INNOVATIONS SDN.
BHD.
is a leading provider of innovative technology solutions and customer service excellence.
With a strong focus on customer satisfaction, we strive to deliver exceptional products and services that exceed our clients' expectations.
Join our dynamic team and be a part of our continued growth and success.
Apply nowto become our next CUSTOMER SERVICE REPRESENTATIVE!#J-18808-Ljbffr