Customer Service Representative

Job ResponsibilityHandling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.To exceed customers expectation in terms of customer service & accurate information.Work in a team to achieve the required KPI elements and SLA.Job RequirementsCandidate must possess at least a SPM.Required language(s): Mandarin (able to converse in Cantonese will be an added advantage).Minimum 1 year of working experience in the service industry will be an added advantage for this position.Fresh graduates who are interested to start their career in a call center are also encouraged to apply Full Training ProvidedApplicant must be willing to work on rotational shifts and off dayEach shift consists of 9 working hours and inclusive of 1 hour lunch for rest.Applicant must be willing to work in Iskandar Puteri, JohorJob Benifits5 working days in a weekEPF & SOCSOSick leaveAnnual leaveQuarterly staff recognition and appreciationStage: Customer Service Executive Senior Customer Service Executive Team Leader Senior Team Leader Assistant Manager Manager Senior ManagerIJP – Internal job program. Opportunity to transfer to the candidate's favourite departments (Eg. Finance, Human Resource and etc.), to accept different challenges within the company after 1 year.