Customer Service Representative

We are seeking talented Customer Service Representative to join us and help our global clients in providing support services. The candidate will play a pivotal role in ensuring our customers have a positive experience with our products/services.Responsibilities include for Customer Service Representative Role:Respond to customer inquiries via phone, email, or chat in a courteous and timely manner.Provide product information, assist with troubleshooting, and offer solutions to customer concerns.Handle and resolve customer complaints and issues with empathy and professionalism.Maintain accurate records of customer interactions, transactions, and inquiries in our CRM system.Collaborate with other departments to escalate and resolve complex customer problems.Stay knowledgeable about our products/services, pricing, and company policies to provide accurate information.Identify opportunities to improve processes and customer service procedures.Uphold our company's commitment to delivering exceptional customer experiences.Requirements:Bachelor's degree preferred.Proven experience as a Customer Service Representative with at least 3 years of experience.Exceptional communication and interpersonal skills.Empathetic and patient when dealing with customer concerns.Preferred Skills:Strong problem-solving and decision-making abilities.Proficiency in using CRM software and other customer service tools.Ability to work in a fast-paced environment and handle high call volumes.Excellent time-management and organisational skills.Detail-oriented with a commitment to accuracy.Location: Remote