Sales - Inbound (Call Centre & Customer Service)
Full time
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
The Difference You Will Make
STERIS is looking to hire aCustomer Service RepresentativeinMalaysia ! Reporting to the Customer Service Manager, you will be providing customer end-to-end support throughout the order management process for all products and will accomplish all functions associated with sales order management; receipt, verification of terms, pricing and delivery and then entering of the customer purchase order. This also includes customer requests to return products.
You will be working with the Customer Service team to ensure the Company's policies and procedures, practice smart business practices, and add to the profitability of the Company. You will partner with internal teams to ensure customer needs and company objectives are met.
What You Will Do
Interact with customers to provide information regarding orders, products, product availability, pricing, and any other customer service-related issues.
Communicate effectively across all STERIS functional areas to gather information related to customer orders and maintain effective relationships with our regular contractors, tradespersons, and customers.
Raise jobs, purchase orders and enter orders into current systems and review for accuracy (pricing, payment terms, freight terms, product availability, etc.).
Identify, track, and follow sensitive orders upon distributor or supervisor request.
Identify incorrect pricing information in current systems.
Work closely with various departments on payments of credit limits and delivery holds, initiate collection efforts on past due accounts, and research and assist in the resolution of sales invoices discrepancies as they arise.
Maintain and update Customer Service procedures.
Answer all Customer enquiries received via phone calls/emails/WhatsApp.
Distribute leads and inquiries to the Sales and Service teams.
Assist with the resolution of product/service disputes and escalate Customer issues when appropriate.
Work with the team to maximize revenue through the order life cycle by providing superior Customer satisfaction.
What You Will Bring
Previous experience working in a similar Customer service role.
Strong phone contact handling skills and active listening.
Strong computer skills and experience with Microsoft Office are also required.
Familiarity with CRM and ERP systems and practices is desirable.
Ability to multi-task, prioritize, and manage time effectively.
Exceptional communication skills with the ability to effectively communicate information and respond to questions from internal and external Customers at all levels from several different countries.
Strong organizational skills, attention to detail, ability to prioritize effectively and work independently.
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. STERIS strives to be an Equal Opportunity Employer.
Your application will include the following questions:
Which of the following statements best describes your right to work in Malaysia?
What's your expected monthly basic salary?
How many years' experience do you have as a customer services representative?#J-18808-Ljbffr