Customer Service Representative
Tektronix, a wholly owned subsidiary of Fortive Corporation, is a place where people are challenged to explore the boundaries of what's possible, bringing the digital future one step closer every day. Through precision-engineered measurement solutions, we work with our customers to eliminate the barriers between inspiration and realization of world-changing technologies. We believe that cultivating a deeper sense of loyalty and belonging is key to how we attract and retain our best people. This reality inspires our Inclusion & Diversity vision, We Are More Together, and guides our approach as we all work toward creating great places where our teams work and thrive. Realize your true potential at Tektronix – join us in revolutionizing a better tomorrow!
Primary responsibilities:
Correspond to customer's inquiry regarding general topics related to services.
Communicate with customers as service representatives over the phone or by e-mail.
Create quotations for On-Demand calibration/repair and close the deals.
Negotiate with customers in terms of price/terms in cooperation with internal members.
Consolidate pick-up lists for calibration/repair and ask the forwarder vendor to arrange logistics.
Create an RMA for On-Demand/agreement.
Supervise current progress for each job (internal/external) and contact customers if needed.
Qualifications:
Minimum 3 years experience in selling service solutions.
Adequate knowledge of customer service representative roles, ERP, and office applications such as MS Word, Excel, or PowerPoint.
Fast and accurate capability with MS Office applications.
Familiarity with order/sales booking software.
Strong communication skills with other employees and customers.
Ability to take initiative for improving the current environment.
Ability to convey messages swiftly and precisely to correspond to customer inquiries.
Manage various requests/inquiries primarily by e-mail.
Preferred:
Basic knowledge of English (reading/writing only).
Experience in trading and sales support.
Knowledge of business law.
We Are an Equal Opportunity Employer
Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request an accommodation.#J-18808-Ljbffr