Supporting respected local market users of services for general enquiries/accounts/payments via chat function.
To handle customer enquiries and requests promptly, accurately, and professionally.
To update and maintain customer interaction in the customer relationship database.
To meet service targets by achieving both service and productivity levels by ensuring that all inquiries/requests are answered/processed within the stipulated SLA.
To resolve customer's complaints tactfully and escalate the case to Team Leader when necessary.
Provide customer's comments to Team Leader for service improvement.
To maintain amicable working relationships with other team members and business partners.
DESCRIPTIONCustomer Support Executive is for one of the leading global Online Brokerage.
We are seeking an individual to fit the role of a Customer Support Executive to join our team.
The role entails working closely with our other Customer Service Agents & Back Office team.
The responsibilities are wide-ranging and varied.
It is necessary to be able to communicate clearly and effectively with all areas of the business.
At the forefront of the company operations, the Agent will be responsible for maintaining and developing high standards of service.
All aspects of the role will be customer-centric and will offer the best customer service in the industry.
It is a must to be focused on what will give the customer the best possible experience from the site and world-class customer service in a competitive world.
DELIVERABLESMembers of the Client Services team should have strong communication and coordination skill sets and will be part of a 24 by 5.5 rotation team that will be responding to external client inquiries about accounts, trading, and company-related information.
In addition, you need to coordinate issues between different departments, for example, help the sales team with case handling and escalations.#J-18808-Ljbffr