Customer Service Representative

**OUR MISSION****West** **Tech** **Shipping **is dedicated to getting your goods to you quickly, while consistently offering world class customer service, by the most efficient team, demonstrating strong dependability and providing competitive pricing.**CUSTOMER SERVICE REPRESENTATIVE**Our Customer Service Representative (CSR,) will provide information and assistance to all of our customers here at West Tech Shipping, while also being committed to resolving concerns with a focus on 100% customer satisfaction.The best CSRs are motivated by providing pleasant and focused assistance to customers. They are patient, positive, empathetic, and great communicators. They are also highly-focused on providing expedient and accurate service in our fast-paced environment, towards ensuring all customers are served in a timely and courteous manner.**JOB REQUIREMENTS**- Proven customer service experience (at least 1 year)- Able to provide a high level of customer service to all internal and external customers at all times.- Well spoken, with an outgoing and friendly personality.- Patient, with the ability to remain calm and professional during challenging interactions- Ability to multi-task, prioritize, and organize time effectively.- At least 1 year of experience in cash handling/cash management in a business environment- Ability to assist with the clearing, sorting and packing of cargo in store- Flexible with the ability to work on weekends.- Knowledge of brokerage or courier service industry preferred, but not required- Excellent problem-solving skills with ability to follow up on resolutions- Ensure cargo workflow procedures are followed with maximum efficiency- Perform inventory counts as needed- Ability to maintain high levels of productivity and focus in a fast-paced environment- Ability to follow communication procedures, guidelines, and policies- Disciplined and focused worker.**Deadline for Submission** -** Monday, March 25th, 2024 (For Immediate Hire)