Customer Service Representative

Job Description:

Hilton is seeking a part-time Customer Service Representative to join our team in George Town, Penang. As an Associate Level employee, you will be responsible for providing exceptional customer service to our guests, ensuring their needs are met and issues are resolved in a timely and professional manner.

Responsibilities:- Greet and welcome guests upon arrival- Assist guests with check-in/check-out processes- Respond to guest inquiries and provide information about hotel amenities and local attractions- Handle guest complaints and concerns with empathy and efficiency- Process reservations and cancellations- Collaborate with other team members to ensure a seamless guest experience- Maintain a clean and organized workspace

Requirements:- 2 years of customer service experience- Energetic and reliable personality traits- Strong negotiation and persuasion skills- Excellent communication and interpersonal skills- Ability to work well under pressure and handle difficult situations with grace- Proficiency in MS Office and knowledge of hotel reservation systems is a plus

Benefits:- Life insurance- Vision insurance- Employee discounts

Working Environment:At Hilton, we strive for a harmonious workplace where collaboration and respect prevail. We promote a culture of teamwork and encourage our employees to grow and succeed in their roles.

Equal Opportunity Statement:Hilton is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to apply: June 25, 2024Join our team at Hilton and be a part of a dynamic and customer-focused environment where your skills and talents are recognized and valued. Apply now!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.