Job Title: Customer Service Representative
Location: Penang, MY, 11900
Business Unit: Haydon Kerk Pittman
Posting Date: Jan 10, 2025
Job Description:
A Customer Service Representative is responsible for assisting the Sales Manager in the Customer Order & Delivery activities, dealing with and tracking customer complaints & special requirements, providing After-Sales Support, reporting daily backlog & booking status, and handling any other support needs and related matters.
What you will do:
3rd party Sales - Asia (Non-China) – Weight 50%Customer Order & Delivery
New customer setup in NAV and customer AVL-related forms and applications.
Receive 3P customer PO, create SO, follow up orders/contracts, ensuring timely and correct order & delivery execution.
Track outgoing shipments (tracking#, status to the customer, etc).
After-Sales Support.
Deal with and track customer complaints & special requirements, including but not limited to RMA, creating Reshipment SO, etc.
Monitor credit for all accounts.
Report daily backlog & booking status.
Provide relevant sales data to support sales reports (forecast, etc).
Support tasks assigned by the sales manager.
IC Sales – Motor Level – Weight 50%Receive IC customer PO, create SO, work with factory for the best delivery.
RMA, create Reshipment SO.
Track customer credit status and keep records of orders, complaints, etc.
Track outgoing shipments (tracking#, status to the customer, etc).
Report daily backlog & booking status.
We are looking for:
Diploma / Degree in Business/Marketing.
Computer literacy with knowledge of Microsoft Office.
Ability to work independently and interact with people.
Interpersonal and communication skills, self-motivated, resourceful, and positive work attitude.
Possess own transport.
Minimum 2 years of working experience.
Proficiency in MS NAVISION is an added advantage.
AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.0 billion.
AMETEK is committed to making a safer, sustainable, and more productive world a reality.
We use differentiated technology solutions to solve our customers' most complex challenges.
We employ 21,000 colleagues in 35 countries, grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility.
AMETEK (NYSE:AME) is a component of the S&P 500.
Visit www.ametek.com for more information.#J-18808-Ljbffr