Customer Service Representative

**Handling Enquiries & Feedback**- Handle incoming calls and customer service inquiries for both walk in and call-in clients.Responding promptly to client inquiries and assessing customer needs to achieve satisfaction.**Web Support and Mobile Apps Support**- Monitor website performance and ensure the websites are always running smoothly and efficiently.- Providing user support such as login issue, platform issue and facilitate clients on the basic features of the above platforms.**Account Opening and Client Online Registration**- Attend to customer inquiries and need such as client online registration, account opening, activation of account, online payment and assisting e-broking dealers in marketing.- Key liaison between external client and internal department(s) to address client's issues and resolutions.**Ad-Hoc Request**- To perform other ad-hoc tasks as assigned by the superior.**Job Requirements**- Good command in Bahasa Malaysia and English.- Pleasant personality and voice intonation.- At least 1 year working experience in the related field.- Fresh graduates are encouraged to apply.