Customer Service Representative

Introduction :
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities :
[Daily Operations]
Handle in bound and out bound calls & manage email queries
Analyse request and ability to make judgement based on checklist/rules/policy
Validation and audit of abnormal claims based on policy
Route request to appropriate departments based on policy and approval requirement
Warranty Bills Verification
Check and Validate warranty claims
Request approval, and/or escalate to level 2 teams when required

Monitor and improve aging items by the following:Identify common errors and issues to management team
Resolve concerns and close pending claims by coordinating and chasing concerned parties
Improve overall hold claims
Warranty closing
Pre-closing of warranty activity
Warranty claims invoice management when/where required

[VOCs for Warranty Claims]
Address and ensure complete resolution on concerns and issues
Ensure resolution is in compliant with processes and closed on time

[Others]
Miscellaneous requests concerning Warranty Claims.

[Languages]Fluent in English 

Requirements:Fresh graduates to 3 years of relevant work experience in a Customer Service BPO or any other industry in warranty bills verification, warranty claims and product return
Ability to communicate with accuracy and clarity both verbally and written in English