JOB VACANCY AVAILABLE FOR - Customer Service
MOB is a digital marketing agency with over 14 years of experience servicing local and regional brands such as The Coffee Bean and Tea Leaf, Taylor's University, KOSÉ, Clarks and more.
(Responsibilities)
As a Customer Service at MOB, your duty will be to fulfill inquiries across our clients' various social media platforms, provide accurate information on products and services, monitor and escalate issues, and ensure all customer interactions align with our clients' company's service standards.
You will be assisting in:
-Responding to all inquiries across various systems and social media platforms in accordance with the clients' company's standard of customer service and relationship management.
-Monitor social media and online sentiment, scanning for issues and escalating them to the superior immediately when necessary.
-Provide direct advice and feedback to customers, delivering accurate information regarding the wide range of products and related services.
-Escalate cases, or feedback to relevant stakeholders to ensure that all service requests and inquiries are resolved and completed without fail.
-Perform other duties related to the department's operations as directed by the superior when required.
This job might be for you if:
-You have excellent communication skills and enjoy interacting with people.
-You are proactive in identifying and resolving issues while maintaining a customer-focused mindset.
-You like a flat corporate structure and flexible working locations. We don't care where you work from, so long as your job gets done one time and well.
(Apply now at https://my.hiredly.com/jobs/jobs-malaysia-mob-digital-marketing-malaysia-job-customer-service-representative)
; Requirements:- IF THE FOLLOWING DESCRIBE YOU, TALK TO US!
-Avid social media user.
-Able to speak and write in English, Malay and Mandarin fluently (additional languages are a strong plus!)
-Strong customer focus with ability to identify and solve problems without supervision
-The ability to maintain high levels of customer satisfaction by dealing with member/client enquiries in an effective and timely manner is essential for this role
-Strong interpersonal skills with good verbal and written communication to internal and external clients
-A curious mind and willing to learn attitude!