Customer Service Representative (Japanese Speaker)

Concentrix Malaysia offers both work at home and in office careers.
The organization helps the world's best brands deliver exceptional experiences with exceptional outcomes.The RolePrimary Job Functions:Answer incoming calls including email and chat in a timely mannerIdentify customers' needs, clarify information, research every issue and provide solutions and/or alternativesBuild sustainable relationships and engage customers by taking the extra mileKeep the customer's privacy and protect customer informationMeet personal/team qualitative and quantitative targetsHandle simple to difficult inquiries in a given span of timeManage different types of callers in a given span of timeAchieve the given metrics in accordance to the center's commitment to clientManage and resolve customer complaintsIdentify and escalate issues to supervisorsProvide accurate information and excellent customer serviceResearch required information using available resourcesResearch, identify, and resolve customer complaints using applicable resourcesProcess request according to customer's preference on timeRoute calls to appropriate resourcesDocument all call information according to standard operating proceduresRecognize, document, and alert the management team of trends in customer callsFollow up customer calls where necessaryComplete call logs and reportsOther duties as assignedIdeal ProfileDiploma and aboveCS experience is required in a BPO company, Airlines is a plusGood communication skills in EnglishWhat's on Offer?Opportunity within a company with a solid track record of performance