Create the future with Affin!
You too can make a difference.We continuously innovate to transform our financial services landscape - making banking better and easier.
Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work.
You too can make a difference.Job PurposeTo provide frontline service to customers.
To deliver quality customer service in accordance with the Bank's internal policies.
To perform back office functions as well as rendering customer service support.
To contribute towards the branch's deposit growth and cross-selling Deposit / Investment / Bancassurance / Banca Takaful products.
AccountabilitiesFinancialTo take proactive actions to prevent fraud and losses (internal & external).
To contribute to deposit growth by soliciting new accounts.
To assist in managing cost control for the branch as per the approved budget.
ProcessPerform daily branch activities in accordance with the Bank's internal policies and regulatory requirements.
Effective cash handling and ensure Mid Day and End of Day cash balancing is performed in accordance with procedures.
Ensure accuracy in day-end balancing within a reasonable time.
Compliance to individual teller/drawer limit.
Compliance to the Bank's standard average serving time and average waiting time.
Daily vouchers bundling and cross-checking of vouchers at the end of the day.
Ensure compliance with regulatory requirements such as FSA, iFSA, PDPA, AMLA, PCT, FEA, FATCA, CRS, etc.
Ensure satisfactory audit rating and resolve issues raised within a specified time frame.
Perform filing, printing daily reports, bundling of daily vouchers, submission of documents via DIS, prepare monthly report and back room functions.
CustomerEnsure efficient customer service level in order to meet SLA as well as to alleviate any customer complaints.
Ensure accuracy and error-free service delivery.
Attend customer enquiries/complaints immediately and adhere to complaints escalation procedures.
Maintain good rapport with internal and external customers.
PeopleResource management i.e.
annual leave / attendance / branch meeting.
Participate in staff development including Structured On the Job Training (SOJT) / coaching.
Other ResponsibilitiesTo manage and undertake ad-hoc assignments assigned by Management from time to time.
Involvement in social commitment activities (CSR).
Ensure cleanliness of the bank's premises & SSL area.
Relief duties as and when required.
When performing relief function – ensure compliance on onboarding process and policy of new accounts – SA/CA/FD/SDB.
Learning & GrowthTo involve and contribute to any special events organized by the branch.
Attend training on compliance, regulatory, product knowledge, customer services, and other personal development and growth.
Incorporate AFFINBANK's DNA to all staff in the branch and uphold team spirit.#J-18808-Ljbffr