Customer Service (Sales Support)

Responsibilities: ·Handle incoming calls and attend customer enquiries, ensure excellent and timely response to customers·Provide internal sales support which including preparing quotation, confirmation order, delivery order, invoices and other relevant documents·Assist sales order processing and follow up on delivery status of orders and track on collection·Co-ordinate with logistics department to ensure on-time delivery to customer·Liaise with customers to provide update order status·Process sales data, sales progress reports and other sales related records and reports·Communicate with customer via official emails regarding documentation submission, documentation status monitoring, customer approval status monitoring.·Coordinate with customers and prepare shipping documents as required.·Maintain files of all documentation and records (physical and digital) required for individual jobs.Requirements: ·Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Economics, Business Studies/Administration/Management, Commerce or equivalent.·At least 1 year(s) of working experience in the related field is required for this position.·Preferably Junior Executives specializing in Customer Service or equivalent.