Our client, a global leader in outsourced omnichannel customer experience management, providing a wide range of solutions to enhance customer interactions for various industries. They specialize in delivering exceptional customer support, technical support, sales, and back-office services through multiple communication channels such as voice, email, chat, and social media. With a vast network of contact centers across the globe, they offer scalable and flexible solutions tailored to meet the unique needs of their clients. Due to their expansion plans, they are hiring:
Remote: Customer Service Specialist Working Hours: Rotational Shift, Malaysia Standard Time; Compensation: Perm job with attractive base + allowances Responsibilities: Proficient in English and any of the following languages: Mandarin, Cantonese, Tamil, Bahasa Melayu, Japanese, and Korean etc.., to engage in these languages with customers by providing the best customer experience through understanding customer requests, providing information based on enquiries, managing concerns/inquiries/complaints from customers via inbound phone call and email channels. Maintains a positive, empathetic, and professional attitude towards customers at all times To interact, support, be open to receiving feedback and reporting issues on behalf of client Support customers to place online orders and/or process payments and safeguard confidential information at all times. Pro-actively support customers to mitigate the risk of damage to the client's brand and customer loyalty. Identify and escalate priority issues through appropriate channels as and when necessary. Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience. Maintains and improves quality of service by sharing suggestions and recommendations. Keep job knowledge and skills up to date by attending training and continuously learning. Meet all key performance indicators set by the company and client. Adhere to the policies and procedures set by the company and client. Requirements: Bachelor's Degree or at least Diploma or equivalent in any discipline. Prior work experience in customer support in any industry is an advantage. Call centre experience is highly desired. Minimum B2 level English Language proficiency (reading, writing, speaking and aural comprehension). Bilingual (read, write, speak) in 1 or more of the following languages: Japanese, Korean, Bahasa Melayu, Chinese, Tamil, Cantonese Customer Service oriented, Results/Solutions focused Passionate about communication and interacting with people is key to success in this role Active Listening Skills and ability to manage Customer Expectations Able to receive continuous feedback and work in a fast-paced working environment Positive attitude and willingness to learn and go the 'extra mile' for self-improvement Emotional intelligence and ability to stay calm when customers are stressed or annoyed Good reasoning and analytical skills Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations. Short Listed Candidates will be Notified & Contacted. EA License No.: 95C5411
Company information Registration No.
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Your application will include the following questions:
Which of the following statements best describes your right to work in Malaysia?
What's your expected monthly basic salary?
How many years' experience do you have as a customer service specialist?
Which of the following languages are you fluent in?
Have you worked in a call centre before?
How would you rate your English language skills?
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