Customer Service Specialist

Additional Info Monthly remuneration: Up to RM5,000 (Basis Salary + Overtime+Monthly Bonus+ Parking Allowance)Off Days: 8 days per month.Working Hours: Morning shift 10am-10pm, Night shift 10pm-10amWork Location: Johor Bahru Johor Austin Crest infinity8 eco palladium Job Responsibilities Effectively understand customer needs, provide sincere assistance, and ensure smooth order completion.Evaluate daily performance to refine service plans and deliver valuable services to customers.Responsible for gathering customer data, performing regular customer maintenance, safeguarding user rights and interests, and maintaining service reputation.Stay informed about the market situation, analyze root causes of any problems by considering industry characteristics, and continuously improve and optimize products.Advise customers and assist in resolving other issues. Job Requirements Fluent in reading and writing English.Possess a strong commitment and sense of responsibility, with the ability to handle pressure and self-motivate.Basic Microsoft Excel skills.Basic financial knowledge is a plus.Willingness to work rotating shifts as the platform operates 24 hours every day.