Customer Service Specialist

We are seeking a Customer Service Specialist to join our client's team in Kuala Lumpur, Malaysia. This role requires fluency in both Mandarin and English (spoken and written), as you will play a critical role in ensuring a seamless customer experience within the travel industry, handling inquiries, resolving issues, and delivering top-notch service.

Key Responsibilities: Provide exceptional customer support, ensuring customer satisfaction and maintaining phone etiquette standards.Handle and resolve customer complaints, offering effective solutions to enhance the customer experience.Communicate clearly and efficiently in Mandarin and English, both verbally and in writing.Work closely with customers to resolve issues and address inquiries, contributing to a smooth and enjoyable travel experience.Accurately manage and record customer interactions, ensuring attention to detail and efficient multitasking.Support shift work, including weekends, to meet customer demands. Key Qualifications: Min. 1+ years of experience in customer service, support, or customer experience roles.Strong problem-solving and communication skills.Demonstrate ability to maintain a professional and friendly demeanor when handling customer interactions.Proficiency in Mandarin and English is required. Additional language skills are a plus.Prior experience in the travel or hospitality industry is an advantage.Ability to manage customer inquiries through multiple channels (phone, email, chat).Flexible to work shifts (including weekends) based on business needs. If you're passionate about travel and thrive in a customer-facing role, we'd love to hear from you!