Customer Service Specialist

Retail Assistants (Retail & Consumer Products)
Monthly remuneration:Up to RM5,000 (Base Salary + Overtime + Monthly Bonus + Parking Allowance)
Working Hours:Morning shift 10am-10pm, Night shift 10pm-10am
Job Responsibilities
Effectively understand customer needs, provide sincere assistance, and ensure smooth order completion.
Evaluate daily performance to refine service plans and deliver valuable services to customers.
Gather customer data, perform regular customer maintenance, safeguard user rights and interests, and maintain service reputation.
Stay informed about the market situation, analyze root causes of any problems considering industry characteristics, and continuously improve and optimize products.
Advise customers and assist in resolving issues.
Job Requirements
Fluent in reading and writing English.
Possess a strong commitment and sense of responsibility, with the ability to handle pressure and self-motivate.
Basic Microsoft Excel skills.
Basic financial knowledge is a plus.
Willingness to work rotating shifts as the platform operates 24 hours every day.
Company InformationRegistration No. 202401015592
Your application will include the following questions:
How many years' experience do you have as a customer service specialist?
Which of the following types of qualifications do you have?
How would you rate your English language skills?
Which of the following statements best describes your right to work in Malaysia?
Which of the following Microsoft Office products are you experienced with?
What's your expected monthly basic salary?
Which of the following languages are you fluent in?
Are you willing to undergo a pre-employment background check?#J-18808-Ljbffr