Customer Service Specialist

Details of the offer

Work Shifts (Three shifts - fixed shifts, no rotation required):
Morning Shift: 08-16 Required: 7 positions
Afternoon Shift: 16-00 Required: 7 positions
Night Shift: 00-08 Required: 6 positions
After joining, initial training will be conducted during a 10:00-18:00 training shift for 1-3 months (actual training time depends on individual learning ability). After the training, work will be assigned according to the recruited shift.
? Special circumstances (such as training, shift support, performance assessments) require cooperation with the company's adjustment of work shifts.
Job Responsibilities:
Adding, modifying, and maintaining customer information in CRM.
Operating system platforms, data analysis, and case verification.
Controlling financial risks and assisting with periodic audits of business stages.
Compiling daily work cases, collecting and providing feedback on work status.
Possessing high sensitivity and adaptability.
Completing daily work handovers and tasks assigned by supervisors.
Internal communication, cross-departmental communication, and handovers.
Routine report recording and compilation.
Experience in the gaming industry is a plus but not mandatory.
Required Skills:
Mandarin - Proficient in listening, speaking, reading, and writing
Mandarin typing speed of at least 60 words per minute
Proficiency in Office applications
Google Sheets
Google Docs
Google Meet
Your application will include the following questions:
Which of the following types of qualifications do you have?
Which of the following statements best describes your right to work in Malaysia?
What's your expected monthly basic salary?
How many years of auditing experience do you have?
How many years' experience do you have as a customer service specialist?
Which of the following languages are you fluent in?#J-18808-Ljbffr


Nominal Salary: To be agreed

Source: Whatjobs_Ppc

Job Function:

Requirements

Executive Customer Service (Russian / Persian / French & Arabic Language Support)

Job Description: The Executive –Customer Service will be required to manage incoming calls and emails from customers pertaining to clients' products and serv...


Scicom - Kuala Lumpur

Published 20 days ago

Executive Customer Service (Russian / Persian / French & Arabic Language Support)

Job Description Job Description: The Executive –Customer Service will be required to manage incoming calls and emails from customers pertaining to clients' p...


Scicom - Kuala Lumpur

Published 20 days ago

(Remote) English-Mandarin Live Customer Service (Night Shift)

Are you fluent in Mandarin and English, with Cantonese as a bonus? If you're searching for a flexible remote work opportunity, this might be just what you're...


Aisling Consulting Sdn Bhd - Kuala Lumpur

Published 20 days ago

Computer Technician Cum Customer Service (Kuala Lumpur)

Job Roles: • Answering inquiries through multiple channels and media venues while maintaining excellent customer service. • Helping potential customers cust...


Illegear Sdn Bhd - Kuala Lumpur

Published 20 days ago

Built at: 2024-12-22T22:34:53.826Z