Posted 5 days ago • Closing 29 Jan 2025
Job Description
We are seeking candidates with a degree and three to six months of relevant experience preferred. Fresh graduates are also encouraged to apply.
Minimum Requirements:
Courteous with strong customer service orientation.
Strong computer navigation skills, keyboarding skills, internet surfing, and PC knowledge.
Ability to effectively communicate, both written and verbally, as a bilingual speaker in Mandarin and English (with basic understanding of industry-related terminologies).
Dependable with strong attention to detail.
Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.
Tolerance for repetitive work in a fast-paced, high production work environment.
Ability to work as a team member, as well as independently.
Demonstrate patience in all customer contact situations; maintaining a pleasant and professional tone and manner.
Ability to rotate shifts, as needed.
Based on location and/or program, additional experience/skills may be required.
Essential Functions/Core Responsibilities:
Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs').
Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
Maintain basic knowledge of client products and/or services.
Prepare complete and accurate work including appropriately notating accounts as required.
Participate in activities designed to improve customer satisfaction and business performance.
Offer additional products and/or services.
Track, document, and retrieve information in call tracking database.
Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Additional Benefits:
Medical and Hospitalisation Leave
EPF / SOCSO / PCB
Medical Insurance
Training Provided
Allowance Provided
Performance Bonus
Overtime Pay
Annual Bonus#J-18808-Ljbffr