Customer Service Specialist ???? - Kl Sentral - Open For Spm & Above

Job Description:
? Provide friendly and efficient service to the travel community of our client.
? Be a first point of contact to handle and resolve customer complaints.
? Respond professionally to inbound phone calls, including urgent situations.
? Identify and escalate issues appropriately.
? Compose thoughtful and accurate messages or customize prepared responses to customer emails.
? Research information and troubleshoot problems using available resources.
? Arbitrate in situations between users.
? Monitor and control numerous concurrent tasks in tandem.
? Proactively and independently work to meet targets and goals.
? Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 and ISO18295-1 Quality Management System of TDCX.
Requirements:
• Preferable with 1 year of working experience in the related field is required for this position. However,fresh graduatesare encouraged to apply.
• Candidate must possess at least a SPM, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree, any field.
* Only shortlisted candidates will be notified!#J-18808-Ljbffr