Customer Service Specialist (Mandarin Speaker)

-Provide excellent support experience to customers via all relevant communication channels.


-Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.


-Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.


-Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.


-Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.


-Build sustainable relationships and engage customers by taking the extra mile.

(Apply now at https://my.hiredly.com/jobs/jobs-malaysia-flygosh-job-customer-service-specialist-mandarin-speaker)
; Requirements:-


-Candidate must possess at least a High School, SPM, Diploma, Bachelor's Degree, Post Graduate Diploma, Master's Degree in any field.


-Open to Malaysians or foreign candidates who speak and write fluent Mandarin.


-Fresh graduates are encouraged to apply.


-Possessed strong time management skills and motivated to exceed expectations.


-Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.


-Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).


-Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.