As a Customer Service Ambassador, you will be working with our Premium Technology Company Account to deliver #happier customer experience. We are looking for a friendly, customers-centrix and hardworking customer service ambassador to join our growing team to support a world-renowned Korean company. You are also required to perform these job functions:
Key Responsibilities:
? Answer customer inquiries (call, email, chat, whatsapp, etc.) and address customer concerns professionally, patiently and in a satisfactory manner
? Provide clear, concise, empathetic and accurate information to ensure customer satisfaction and good NPS
? Help customers resolve technical issue, provide information and resources to help customer navigate, understand and use products or services more effectively
? Handle complaints and resolve issues, provide appropriate solutions and alternatives to customers efficiently and effectively
? Liaison with partners, various departments to achieve resolution and good customer experience and foster customer loyalty
? Stay informed about the company's products, services and policies
? Learn and maintain a thorough knowledge and understanding of products, processes and procedures
? Collect customer details, record and document customer interactions and transactions in CRM and relevant tools, and relay it to the relevant departments
? Gather and provide customer insights, recommendations and feedback to internal or leadership team to improve customer experience, product and services
? Advise customers on the latest promotions and product offerings
? Represent the company's brand and values in all interactions
? Share insights and feedback to improve overall service quality
? Participate in training and development programs to stay current on best practices
(Apply now at https://my.hiredly.com/jobs/jobs-malaysia-tdcx-job-customer-service-specialist-mandarin-speaker)
; Requirements:- Who are we looking for?
Qualification and Skills Required
? Experience:
? At least 1 year in customer service role in a contact center environment
? Technical experience in mobile phones, consumer electronics and home appliances would be an added advantage
? Education: minimum diploma, preferably with a college degree
? Attributes:
? Positive attitude, growth and customer-centric mindsets
? Ability to handle difficult customers with patience
? Willingness to learn and adapt to changes in a fast-paced environment,
? Can work independently and self-motivated,
? Ability to take stress, handle complaints and stressful situations calmly and effectively
? Ability to learn new products and tools fast and adapt to new technologies quickly
? Skills:
? Patience and Empathy,
? Strong problem-solving, critical thinking and analytical skills
? Proficient in MS Office or Google Workspace application, Telephony and CRM tools, with excellent typing skills
? Excellent English communication skills (both verbal and written), Mandarin, Malay and understanding of sign languages are a plus
? Excellent customer support
? Organized and pay attention to details
? Flexibility: Able to work on shifts, evenings, nights, weekends and public holidays