This job is about providing excellent customer support in Mandarin, resolving issues efficiently, and enhancing customer satisfaction. You might like this job because it involves building relationships and going the extra mile to ensure customer happiness.
RM 3500 - RM 5500
KL Sentral
Full-Time
few hours ago
Job DescriptionProvide excellent support experience to customers via all relevant communication channels.
Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.
Build sustainable relationships and engage customers by taking the extra mile.
Job RequirementsCandidate must possess at least a High School, SPM, Diploma, Bachelor's Degree, Post Graduate Diploma, Master's Degree in any field.
Open to Malaysians or foreign candidates who speak and write fluent Mandarin.
Fresh graduates are encouraged to apply.
Possessed strong time management skills and motivated to exceed expectations.
Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.
SkillsCustomer Service
Customer Support
Customer Relationship Management
Customer Relationship Building
Communication
Interpersonal Communications
Effective Communication
Company BenefitsEver dream to have a Discount/ Free Air Ticket? Join Us!
Feeling under the weather? Annual Leave, Medical Leave for your well-being is provided!
You will be given opportunities to enhance your professional and personal development.
Come and Experience what is like to be staff of an Airline!
Additional InfoLast active - few minutes ago
#NoExperienceNeeded
Junior Executive
Job Specialisation: Customer Service#J-18808-Ljbffr