Customer Service Specialist - Travel Industry

Provide friendly and efficient service to the travel community of our client.- Be a first point of contact to handle and resolve customer complaints.- Respond professionally to inbound phone calls, including urgent situations.- Identify and escalate issues appropriately.- Research information and troubleshoot problems using available resources.- Arbitrate in situations between users.- Monitor and control numerous concurrent tasks in tandem.- Proactively and independently work to meet targets and goals**Job Types**: Full-time, PermanentPay: RM3,100.00 - RM5,100.00 per monthSchedule:- Monday to Friday**Education**:- STM/STPM (preferred)**Experience**:- Customer Care Specialist: 1 year (required)**Language**:- Mandarin (required)