Customer Service - Tank Container & Chemical Logistic (Mandarin Speaker)[P

Purpose:
The function of this role is to provide efficient handling and timely execution of the orders involving a wide range of packaging and modalities of a large variety of commodities including gases, chemicals and other liquids. You will be the primary point of contact for our customers and will work closely with our teammates to ensure a high level of customer satisfaction.
Responsibilities:
Respond promptly and professionally to customer inquiries and provide updates on shipment status, delivery schedules, and any potential issues or delays.Provide customers and other stakeholders with excellent and personalized customers service, meeting and exceeding their KPI and expectations.Coordinate with truckers, shipping carriers and other vendors to ensure timely execution of orders.Proactively identify and address potential issues or risks related to customer orders.Monitor and follow-up on potential orders and bookings. Prepare reports based on customers' requirements. Proactively respond to customer enquiries with the intent of providing customer satisfaction and retentionEnsure all events of orders such as booking details are updated promptly.Maintain up-to-date knowledge with port system and any other related shipping systems. Prepare shipping documents such as booking note, confirmation, reports, schedules, invoices, BL and Notice of ArrivalDevelop and maintain a professional and ethical working relation with colleagues.Any other duties as assigned by Tanks & Chemical Logistics Manager