Supervisors/Team Leaders (Call Centre & Customer Service)
To oversee day-to-day customer service operations and resolve customer issues promptly and effectively.
To supervise and manage a team of customer service representatives, providing guidance and support to enhance performance and customer satisfaction.
To act as the primary point of contact for escalated customer inquiries and complaints, ensuring timely and effective resolution.
To communicate effectively with customers, both verbally and in writing and collaborate with other departments to ensure seamless customer experiences.
To prepare and present regular reports on team performance, customer feedback, and service trends to senior management.
To analyse customer issues and identify root causes to develop and implement solutions to prevent recurring problems.
Job Requirements
ABachelor's degree in Business Administration, Engineering, or a related field.
Minimum of 3 years of experience in customer service, preferably in the engineering or manufacturing sector.
Strong leadership and team management abilities.
Excellent communication and interpersonal skills.
Problem-solving mindset with a focus on customer satisfaction.
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Manufacturing, Transport & Logistics51-100 employees
UIS Technologies Sdn Bhd is a Malaysia private limited company founded in Dec 2002, located at Penang, Malaysia. UIS established the primary business in fully dealing with various industries such as Semiconductors, Automotive, Solar, and Medical industrial.
By over 16 years of high precision parts manufacture experience, UIS has upgraded to a level which can provide you not only limited to high precision CNC machining service but also engineering design, parts specification & material analyst, reverse engineering, surface finishing treatment & sub module assembly service. UIS has built up an experience engineer team which equip with the latest design software (MASTERCAM).
UIS Technologies Sdn Bhd is a Malaysia private limited company founded in Dec 2002, located at Penang, Malaysia. UIS established the primary business in fully dealing with various industries such as Semiconductors, Automotive, Solar, and Medical industrial.
By over 16 years of high precision parts manufacture experience, UIS has upgraded to a level which can provide you not only limited to high precision CNC machining service but also engineering design, parts specification & material analyst, reverse engineering, surface finishing treatment & sub module assembly service. UIS has built up an experience engineer team which equip with the latest design software (MASTERCAM).
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What can I earn as a Customer Service Team Leader#J-18808-Ljbffr