Customer Service - Travel Industry (Japanese)

Essential Functions/Core Responsibilities- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures- Maintain basic knowledge of client products and/or services- Prepare complete and accurate work including appropriately notating accounts as required- Participate in activities designed to improve customer satisfaction and business performance- Offer additional products and/or services- Track, document and retrieve information in call tracking database- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff**Salary**: RM8,500.00 - RM9,000.00 per month**Benefits**:- Health insurance- Opportunities for promotion- Professional developmentSchedule:- Rotational shiftAbility to commute/relocate:- KL Sentral: Reliably commute or planning to relocate before starting work (required)**Education**:- Bachelor's (preferred)**Experience**:- Customer Care Specialist: 1 year (preferred)- Travel Industry: 1 year (preferred)**Language**:- Japanese (preferred)