Customer Service (Us Shift)

Executive recruitment company Monroe Consulting Group's Professional Division is partnered with a rapidly expanding international insurance brokerage firm. Our distinguished client's expertise includes general insurance serving a large customer base in the US. Due to their rapid growth and expansion, they are currently seeking for an exceptional Customer Service Representative with 2 years of relevant experience who is able to work around the US time zone.Job Responsibilities:
Assist US office sales in obtaining insurance quotation.
Address customer questions while ensuring customer satisfaction
Communicate effectively via phone and email to service accounts. (Inbound CSR + chat or emails + backend responsibilities if needed)
Assist in cross sales through referrals and account rounding.
Job Requirements:
Proficient in a variety of computer software applications, such as Word, Excel, CSR management software.
Possess a diploma or degree in any relevant field
Able to work around US time zone / 6PM - 2AM#J-18808-Ljbffr