Customer Services Manager (SEA Shared Service)The SEA Customer Services Manager role will be responsible for managing and enhancing the customer service operations for Chagee SEA across Southeast Asia. This position involves ensuring exceptional service delivery, handling customer inquiries and issues, and implementing strategies to improve customer satisfaction. The ideal candidate will have a strong background in customer service management within the retail sector, particularly in the food and beverage industry.
Key Responsibilities
Customer Service Management: Oversee and manage customer service operations across all SEA retail locations to ensure high standards of service delivery.
Customer Inquiries: Handle customer inquiries and issues efficiently, providing timely and effective solutions.
Service Improvement: Identify opportunities for improving customer service processes and implement changes to enhance customer satisfaction.
Training: Train and educate retail staff on customer service protocols, standards, procedures, and best practices.
Feedback Management: Collect and analyze customer feedback to identify trends and areas for improvement.
Documentation: Maintain accurate records of customer interactions, feedback, and resolutions.
Issue Resolution: Investigate and resolve complex customer service issues, implementing corrective actions as necessary.
Collaboration: Work closely with the SEA Operations Management Leader and other team members to ensure alignment with overall business objectives and strategies.
Reporting: Prepare detailed reports on customer service performance, providing insights and recommendations to the SEA Operations Management Leader.
Requirements:
Strong knowledge of customer service principles and practices in the retail sector, particularly in the food and beverage industry.
Excellent problem-solving and analytical skills.
Proficiency in using customer service management software and tools.
Outstanding communication and organizational skills.
High degree of accuracy and attention to detail.
Proven ability to manage multiple tasks and deadlines.
Experience in customer service operations in a retail environment.
Strong teamwork and collaboration skills.
Why should you join us?
Twice Performance Bonus in one year
Annual salary increment
Career advancement & learning opportunity
Various types of celebrations (Festive & Birthday & Workshops)
On-the-job training will be provided.
Medical Claim, Medical Insurance & Healthy & Wellness Allowance
Free CHAGEE Beverage 365 Days x1
Your application will include the following questions:
Which of the following statements best describes your right to work in Malaysia?
What's your expected monthly basic salary?
Which of the following types of qualifications do you have?
How many years' experience do you have as a customer services manager?
Which of the following languages are you fluent in?#J-18808-Ljbffr