Customer Sevice (Client Success Department)

**PLEASE READ BELOW INFORMATION BEFORE APPLYING****Position: Customer Service Exec (IT) (Client Success Department)****Location: Putrajaya****Responsibilities**:- Responsible for building and maintaining strong relationships with our clients- Ensuring their satisfaction, and maximizing their success with our products or services.- Understand their needs, and work collaboratively with cross-functional teams to meet those needs.- Retain and grow our client base by delivering exceptional service and value.**Requirements**:- Bachelor's degree in a relevant field (IT background) or equivalent work experience.- Proven experience in client success, account management, or a related role.- Excellent communication and interpersonal skills.- Strong problem-solving abilities.- Ability to collaborate and work effectively with cross-functional teams- Knowledge of the industry and the company's products or services.**Remuneration packages**:Basic: RM 2,800.00 (Can be Higher based on experience, can go up to RM5000 for someone from the relevant industry)EPF, SOCSO, EIS**Working Days**:- **9:00 am - 6:00 pm**_- **Break time: 1:00 pm-2:00pm (Mon-Thurs), 12:30 pm - 2:30 pm (Fri)**_Further important information:- There are 2 Divisions within the Dept i.e. Customer Service and Onboarding.- Onboarding involves visiting the client's side for user training and running the system through with the users (frequency, once every 3 months or so).**Job Types**: Full-time, PermanentPay: RM2,800.00 - RM5,000.00 per monthSchedule:- Monday to Friday**Experience**:- Solution Customer Service: 1 year (required)