Customer Success Assistant - Work From Home

Job Description:

We are seeking a Customer Success Assistant to join our team at Axiata Group Berhad. This is a full-time entry-level position that can be done from the comfort of your own home in George Town, Penang, MY. The ideal candidate will be confident, reliable, possess strong research skills, and demonstrate excellent people management abilities.

Responsibilities:- Assist in managing customer relationships and ensuring their success with our products or services- Conduct research to understand customer needs, preferences, and challenges- Communicate with customers through various channels such as email, phone, and chat to address their concerns and provide solutions- Collaborate with internal teams to ensure a seamless customer experience- Provide product demonstrations and training to customers as needed- Monitor customer satisfaction metrics and report on key findings- Assist in developing and implementing customer success strategies

Requirements:- High school diploma or equivalent- Excellent communication and interpersonal skills- Strong problem-solving abilities- Ability to work independently and as part of a team- Proficiency in Microsoft Office Suite- Prior experience in customer service or a related field is a plus- Comfortable working in a fast-paced environment

Benefits:- Vision insurance- Company transportation- Travel opportunities- Health and wellness initiatives to prioritize employee well-being

Equal Opportunity Statement:Axiata Group Berhad is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of race, gender, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: ********

If you meet the requirements and are excited about the opportunity to join our team as a Customer Success Assistant, we encourage you to apply today. We look forward to reviewing your application!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.