Customer Success Associate (Hybrid)

-Provide quality customer service over various platforms (customer careline, Facebook, WhatsApp, and ticketing system) to resolve customers' inquiries and concerns effectively. 


-Demonstrate knowledge of Biztory's products and services and how customers could gain profit from it.


-Anchor between the customers and internal team, assist internal teams with their strategies in resolving customers' concerns.


-Share customer feedback with relevant departments for further improvement of customers' overall experience towards the brand and product.


-Ensure customer success and goes above and beyond to ensure customer retention, renewal rate, satisfaction, and possibly service upselling. 


-Manage company events and training workshops to increase customers' awareness and knowledge of Biztory's brand and products. 

(Apply now at https://my.hiredly.com/jobs/jobs-malaysia-biztory-job-customer-success-associate-hybrid)
; Requirements:-


-High emotional intelligence with superb customer service skills is needed.


-Self-starter and proactive in approaching and engaging with customers.


-Tireless efforts to put a smile on people's faces.


-A friendly, upbeat, aggressive, outgoing, and communicative personality.


-Self-motivated and a team player who inspires and contributes to the company's growth.


-25 years old and above.


-Accounting and Technology Savvy.


-Ability to speak and read in Chinese (Mandarin/Cantonese), English, and Bahasa Melayu.


-A laptop to work with