Responsibility
The role of the Customer Success is to own and manage the customer experience of our clients. This includes proactively monitoring and managing the end-to-end service cycle in compliance with the company procedures, ensuring our services are best delivered to the customer.
-Customer Success role involves overseeing the customer experience for clients by managing service cycles and ensuring efficient service delivery.
-Address customer inquiries via different channels like calls emails and messages providing product and service information and resolving issues.
-Engage with potential customers by answering questions suggesting relevant products and services and resolving any complaints.
-Meet clients understand their needs and maintain strong customer relationship management.
-Manage communication across various platforms and social media suggesting strategies for enhancing customer experience and satisfaction.
-Participate in additional projects such as marketing and analysis.
(Apply now at https://my.hiredly.com/jobs/jobs-malaysia-altomate-corporate-services-sdn-bhd-job-customer-success-associate)
; Requirements:-
-Strong talent with a minimum of 1 years of working experience in the customer care/client servicing/business field (preferably).
-Ability to interact effectively with a wide range of staff throughout the company.
-Excellent communication skills in English and Mandarin (Writing and Spoken)
-Pleasant personality and attentiveness to listen to the customer's needs.
-Able to work well in a team and build diverse collaborative relationships with others
Benefits
-An exciting career opportunity in an international, challenging business environment characterized by high pace and diversity with focus on creating valuable relations with our customers.
-Fun and exciting working environment
-Salary range – RM2,500- 4,000 (plus performance incentive/bonuses)
-Company outings, dinner and trip
-Training provided
-Nice and modern working environment and space
-Fast paced and career advancement
-EPF and SOCSO