Customer Success Associate / Senior AssociateFunction
Business Operations
Experience
Entry-level or associate
Employment Type
Full-time
Location
Malaysia
Period
Empty
Application Status
In progress
Status
Care about climate change and want to contribute to solve it? Aspire to shape and contribute to a fast-growing climate technology start-up as an early employee? This could be your opportunity.
As a Customer Success Associate, you will drive end-to-end processes for solar installation in Singapore and Malaysia. You will be instrumental in helping us to maintain and enhance customer satisfaction by being an internal advocate for our customers and also refine our Customer Support Standard Operating Procedures (SOPs). You'll also oversee maintenance activities, develop new initiatives to improve processes, and tackle special projects to support our operations. With this, you will develop key skills in customer relationship management, cross-functional collaboration and project management.
What you'll be responsible forCustomer Success
Manage the end-to-end process from closing of sales to successful installation of solar systems, ensuring timely and efficient project execution
Responsible for handling after-sales customer enquiries, requests and feedback, and providing prompt and helpful solutions to customers
Collaborate with the sales team to handle general administrative tasks, including managing phone calls and chats, scheduling appointments, and processing correspondence across various communication channels
Help refine our Customer Support Standard Operating Procedures (SOPs) and our FAQs database
Collaborate across functions to optimise and maintain backend filing systems and manage data efficiently
Assist in maintaining an organised filing system and document management, update records, and support other projects on an ad hoc basis
Advocate for customers internally, representing their interests and feedback to relevant teams
Special Projects
Schedule and oversee maintenance activities to ensure the solar system operates effectively and meets performance guarantees
Develop and implement new initiatives to enhance operational process and overall customer experience
Manage additional ad-hoc projects as needed to support operations and customer satisfaction
Who we're looking forBachelor's Degree in Business, Economics, Management or any other relevant field of study
Great communication skills, good command of English, confident with phone and email inquiries in both written and verbal aspect
1-3 years experience in Customer Success, Partnerships, Business Development and Account Management roles
Familiar with using software such as Trengo, Slack, Notion, Google Suite, Jira
Has strong attention to detail, meticulous and organised with managing information
Great problem-solving attitude, and wants to work in a fast-paced, dynamic environment
Fast and motivated learner who is responsible and conscientious
Bring a positive attitude and strong interpersonal skills to engage with various business stakeholders
Strong team player, skilled in collaborating on cross-functional teams, and open to feedback
Interest in sustainability and renewable energy
Contract type and locationThis is a full-time role based in Kuala Lumpur, Malaysia.
We review applications on a rolling basis, and unfortunately may only reach out to shortlisted applicants. Thank you for your patience and understanding.#J-18808-Ljbffr