Job Description
Fueled by a passion for digital transformation and a desire for a space where challenges and success thrive in the realm of speed and innovation. Feel like you can achieve more, but are handicapped by the current environment? If so, we would like to talk to you.
As aCustomer Success Support , you will be the primary point of contact for our customers, ensuring their success and satisfaction with our software solutions. Your tasks will include resolving issues, providing guidance, and maintaining strong relationships with our valued clients.
ResponsibilitiesServe as the first line of support for customer inquiries via email, chat, and phone, ensuring timely and accurate responses.
Troubleshoot technical issues and collaborate with our development team to resolve them promptly.
Onboard new customers, conduct training sessions, and provide ongoing education and best practices to ensure successful adoption of our software.
Proactively monitor customer usage and engagement, identifying opportunities to enhance their experience and drive retention.
Document and track customer interactions and feedback to contribute to product improvements and enhancements.
Advocate for customers internally, providing insights and feedback to cross-functional teams to continuously improve our products and services.
Assist in creating customer support documentation and knowledge base articles.
Work Environment / CultureOpen spaces and open-mindedness
Dynamic, young, and vibrant
Lean operation with no red tape and swift decision-making
Flexibility in career progression; freely move between different positions based on personal performance and passion
High conversion rate from intern to full-time employee
Casual workwear
Free-flow snacks in the pantry
Compensation & BenefitsFast-track promotions and above industry-norm compensation for top performers
Medical insurance
Subsidy for a laptop of your choice
Transport allowance
One-off equipment allowance
Flexibility in leave policy
Carry forward - up to 40 days
Credit leave for public holidays that fall on weekends
Job RequirementsMust-haveDiploma/Bachelor's Degree/Professional Degree/Master's Degree in Computer Science, Software Engineering, Mass Communication, or related fields
Fresh grads and experienced candidates are welcomed to apply
Proficient in Mandarin
Great To HaveExcellent troubleshooting and problem-solving skills
Ability to work independently and collaboratively
Ability to work cross-functionally with other teams
Outstanding interpersonal communication skills
Strong curiosity and desire to learn#J-18808-Ljbffr