This job is for a Customer Success Executive who supports customers with software solutions, resolves issues, and improves products. You might like this job because you get to ensure customer success and drive product enhancements.
Salary:RM 3000 - RM 4000
Employment Type:Full-Time
Posted:few hours ago
Job DescriptionFueled by a passion for digital transformation? Desire for a space where challenges & success thrive in the realm of speed & innovation? Feel like you can achieve more, but is handicapped by the current environment?
IF SO, we would like to talk to YOU.
As aCustomer Success Support , you will be the primary point of contact for our customers, ensuring their success and satisfaction with our software solutions. Responsibilities include resolving issues, providing guidance, and maintaining strong relationships with our valued clients.
ResponsibilitiesServe as the first line of support for customer inquiries via email, chat, and phone, ensuring timely and accurate responses.
Troubleshoot technical issues and collaborate with our development team to resolve them promptly.
Onboard new customers, conduct training sessions, and provide ongoing education and best practices to ensure successful adoption of our software.
Proactively monitor customer usage and engagement, identifying opportunities to enhance their experience and drive retention.
Document and track customer interactions and feedback to contribute to product improvements and enhancements.
Advocate for customers internally, providing insights and feedback to cross-functional teams to continuously improve our products and services.
Assist in creating customer support documentation and knowledge base articles.
Job RequirementsMust-have:
Diploma/ Bachelor's Degree / Professional Degree / Master's Degree in Computer Science, Software Engineering, Mass Communication, or related fields
Fresh grads/ experienced candidates are welcomed to apply
Able to communicate in Mandarin
Great to have:
Ability to work independently & collaboratively
Ability to work cross-functionally with other teams
Strong curiosity & desire to learn
Work EnvironmentOpen spaces and open-mindedness
Young and vibrant
Lean operation – no red tape, rapid decision-making
Flexibility in career progression – able to transition between different positions, aligning to personal performance and career aspirations
High conversion rate from intern to full-time employee
Fast-track promotion and above industry-norm compensation for top performers
Subsidy in laptop of your choice
Flexibility in leave policy
Carry forward - up to 40 days
Credit leave - for PH falls on weekends
SkillsCustomer Support
Customer Relationship Management
Customer Success Management
Troubleshooting (Problem Solving)
Company BenefitsFast-track promotion & above industry-norm compensation for top performers
Medical Coverage
Upskill Training: Learning opportunities to help you develop personally & professionally
Laptop Subsidy for full-time employees who want to purchase their own device
Flexibility in Leave Policy: Carry forward - up to 40 days; Credit leave - for PH falls on weekends
Additional InfoExperience Level:1 - 3 Years of Experience
Job Specialisation:Customer Service
Company ProfileWe are an AI SAAS-based software company, an all-in-one Order & Pay Automation solution provider for Brands & Distributors. Our suite of AI SAAS software solutions helps brands & distributors automate their orders and payment across multiple sales channels.#J-18808-Ljbffr