Fueled by a passion fordigital transformation ?
Desire for a space where challenges & success thrive in the realm ofspeed & innovation ?
Feel like you canachieve morebut are handicapped by the current environment?
IF SO, we would like to talk to YOU.
As aQuality Assurance Software Engineer,you'll take on a dynamic role that makes a meaningful impact on both product excellence and customer satisfaction.
You'll ensure product quality through testing and issue resolution while supporting clients by troubleshooting, providing guidance, and fostering relationships.Responsibilities
Participate and take ownership in gathering requirements.
Ensure the product corresponds to the gathered requirements and specifications before it is released.
Design, develop, and maintain test cases on mobile, web, and desktop applications.
Ensure defects found during the execution of test cases are logged, tracked, and resolved.
Collaborate with external and internal stakeholders.
Serve as the first line of support for customer inquiries via email, chat, and phone, ensuring timely and accurate responses.
Troubleshoot technical issues and collaborate with the development team to resolve them promptly.
Proactively monitor customer usage and engagement, identifying opportunities to enhance their experience and drive retention.
Document and track customer interactions and feedback to contribute to product improvements and enhancements.
Advocate for customers internally, providing insights and feedback to cross-functional teams to continuously improve our products and services.
Assist in creating customer support documentation and knowledge base articles.
Job RequirementsMust-have:
Bachelor's Degree / Professional Degree / Master's Degree in any field
Effective communication skills for seamless collaboration with both team and clients
Strong problem-solving and analytical skills
Great to have:
At least 2 years' experience as QA Engineer in manual development and automation test cases
Knowledge of software development life cycle (SDLC)
Experience in Azure DevOps test management tool
Ability to write clean and scalable code
Familiarity with automated testing frameworks (e.g., Selenium and Flutter)
Experience in Agile frameworks
Benefits:
Dynamic work environment with flexibility in career progression
High conversion rate from intern to full-time employee
Casual workwear
Free-flow snacks in pantry
Fast-track promotions and above industry-norm compensation for top performers
Medical insurance
Subsidy in the laptop of your choice
Flexibility in leave policyCarry forward - up to 40 days
Credit leave - for PH falls on weekends#J-18808-Ljbffr