Customer Success Executive [Malaysia]

Be a customer advocate, providing exceptional support through active listening and resolving inquiries.Collaborate closely with customers to understand their needs, identify challenges, and develop long-term solutions to foster strong relationships.Partner with internal stakeholders across Operations to identify areas for automation and process improvement to enhance the customer experience.Implement best practices and automation initiatives to optimize customer success workflows.Assist the Customer Success team with day-to-day tasks to ensure smooth customer onboarding and ongoing support.Experience in a customer service, representative, or executive role.A passion for driving customer satisfaction and retention.A strong desire to understand client needs and implement solutions for successful product adoption.Excellent communication skills, with the ability to build rapport and collaborate effectively with a diverse group of stakeholders.Experience working in a cross-functional environment.Annual performance bonus. 25 days PTOHMOMacBookAnnual learning and development budget.Hybrid set-up.We believe diversity and representation are key to creating not only a great product but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or any other aspect that makes you, you.