Business Edge Personnel Services was established in 1991, and has grown into one of the leading HR & Recruitment companies in Asia Pacific.
A multiple award-winning company (Enterprise 50 Award by Business Times, Fastest Growing Companies in Singapore by The Straits Times, Fastest Growing Companies in Asia-Pacific by Financial Times), we provide the full spectrum of HR Services, from Recruitment and Temporary Staffing to Payroll Parking and Work Pass Applications.The RoleHello there!We are currently doing a MASS HIRING for Customer Success Executives (MANDARIN SPEAKERS ONLY).The Customer Success Executives will be responsible for:Relationship Management – Execute programs to identify and nurture customer advocacy with all customer success managers, leverage on customer feedback and testimonial to drive business growth and brand loyalty.Retention and Renewal – lead efforts to minimize churn and maximize customer retention and renewals.
Analyze and understand customer health metrics and implement proactive measures to address potential issues and mitigate risks.Customer Engagement – Execute, iterate, and provide improvement in customer engagement using the T-12 customer journey playbook to foster long-term relationships and drive customer satisfaction.
Proactively identify opportunities for upselling and cross-selling, collaborating with strategy and marketing team to develop campaign to drive customer stickiness and revenue-uplift.
This will include different approaches to drive ARPU uplift with (Small-Medium-Large) S-M-L customer segment.Customer management – Build and maintain executive relationship with customers, actively collaborate closely with customers, identifying their unique needs & challenges both from business and technical perspective, mapping them back to the solutions offered by Company.
Communicate and visualize customers' requirements/feedback or potential solution leveraging on existing offering to provide a unique solution to our customers, with product development team.Performance Metrics – Key performance indicators: Churn, Renewal Rate, Revenue Uplift, ARPU and CSAT.Operational Efficiency – Leverage of Sales Performance Standard (SPS), SFDC and dashboard for performance monitoring, management, and process improvement.Ideal ProfileProfessional ExperienceA candidate for this position must have at least 2 years of working experience in customer success, sales & marketing.Experience with face-to-face client meetings is required.Strong background in B2B interactions and working with SMEs is required.Experience with cross-selling and upselling is required.Proficiency in Chinese/Mandarin is a must have.Banking industry / credit companies experience is a plus.Experience in working with corporate, enterprise accounts with sales cycles will be an advantage.Strong analytical, negotiation and problem-solving skills with excellent communication and presentation abilities.Commitment to customer satisfaction and passion for driving customer success.Additional Requirements:Willingness to travel occasionally for customer meetings and industry events.
(Fixed Car Allowances provided)What's on Offer?Attractive Salary & BenefitsFantastic work cultureA role that offers a breadth of learning opportunities