Customer Success Manager Country (Remote) Customer Success Manager Country | MYFutureJobs |Malaysia Job responsibilities
? New Client Engagement & Relationship Building
... Job responsibilities? New Client Engagement & Relationship Buildingo Initiate and nurture strong, long-term partnerships with clients,understanding and aligning with their unique needs and objectives.o Conduct comprehensive consultations and gap analyses to tailor ourservices for maximum impact.o Lead product demonstrations, highlighting the benefits and features ofour solutions.? Client Onboarding & Setupo Manage the configuration and setup of new client systems, ensuring aseamless transition.o Deliver targeted training sessions to empower clients with theknowledge to utilize our solutions effectively.o Oversee data migration processes, guaranteeing a smooth onboardingexperience.? Ongoing Assistance & Supporto Provide continuous support post-launch, monitoring usage andsatisfaction to enhance client productivity in partnership with oursolutions.o Work collaboratively across teams to meet and exceed clientexpectations.? Country Leadershipo As the Country Lead for Malaysia, be responsible for leading andexpanding the FR8Labs Malaysian team, including hiring, coaching ourMalaysian team,and assisting to grow Fr8Lab's market share and brand presencelocally. o Represent Fr8labs in Malaysia, driving initiatives that align withregional goals and company-wide objectives.o Cultivate a strong network within the local logistics and techecosystems to support Fr8labs' expansion.Job Requirements ? Bachelor's degree in IT, Business, or a related field.? A minimum of 3 years of experience in customer success, accountmanagement, or a similar customer-facing role, with a proven track recordof building positive relationships.? Leadership experience, particularly in setting strategic directionsand managing operations in Malaysia is a bonus? Experience in freight forwarding business and any other logisticsindustry is a plus.? Excellent communication and interpersonal skills with a good commandof English. Being able to communicate in Mandarin will be a strongadvantage.? Strong technical skills, with an aptitude for data analysis andproblem-solving.? Organizational prowess and meticulous attention to detail.? Experience in ERP or accounting solutions implementation (e.g.,Microsoft D365, Accurate) is a plus.? Ability to work independently and as part of a team.? Self-motivated with a strong work ethic.? Must be able to work remotely and have a reliable internetconnection.? A great attitude and a lack of ego, willingness to collaborate andlearn from others? Willingness to invent the future and push yourself outside of yourcomfort zoneWhat Ou Client Offer? A unique opportunity to lead and grow Fr8labs' operations inMalaysia.? A dynamic role that blends customer success with strategicleadership.? The chance to be at the forefront of digital transformation in thefreight forwarding industry.? Competitive compensation, flexible working arrangements, and aplatform for career growth.? Opportunity to work with a fast-growing organization and make animpact in the freight forwarding industry.? Supportive environment for career growth and development beyondsales roles.? Casual and fast-paced work environment. Show more Show lessTagged as: remote, remote job, virtual, Virtual Job,virtual position, Work at Home, work from home
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