**Job Title: Customer Success Manager**
**Company: MYEG Services Berhad**
**Location: Johor Bahru, Johor, MY**
**Job Type: Part-Time**
**Seniority: Associate Level**
**Years of Experience: 5**
**Application Deadline: ******** **
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### Job Description
MYEG Services Berhad, a leader in providing innovative technology solutions, is seeking a dedicated and detail-oriented **Customer Success Manager** to join our dynamic team in Johor Bahru. This part-time position is designed for motivated professionals keen on fostering customer relationships and driving satisfaction with our services. As a Customer Success Manager, you will play a pivotal role in enhancing customer experiences and outcomes, ensuring our clients are achieving their desired results through our innovative solutions.
### Key Responsibilities
- **Customer Relationship Management**: Build and maintain strong relationships with clients to understand their goals, use of our products, and overall satisfaction. Act as a primary point of contact for customer inquiries, concerns, and feedback.
- **Onboarding and Training**: Facilitate smooth onboarding processes for new clients by providing comprehensive training on our products and services. Ensure clients are fully equipped to maximize the value of their investment.
- **Account Monitoring**: Regularly analyze and monitor customer accounts and usage patterns. Conduct periodic check-ins to assess satisfaction, identify potential challenges, and recommend solutions to enhance customer experience.
- **Product Expertise and Support**: Develop a deep understanding of our products and services. Provide ongoing support to clients, addressing technical questions, troubleshooting issues, and facilitating the resolution of any concerns that arise.
- **Feedback Collection and Reporting**: Gather feedback from customers regarding product features, usability, and service quality. Prepare reports for management, highlighting customer trends, success stories, and opportunities for improvement.
- **Collaboration with Internal Teams**: Collaborate with sales, marketing, and product development teams to ensure customer feedback is considered and incorporated into product improvement initiatives and marketing strategies.
- **Performance Metrics**: Track customer success metrics, such as Net Promoter Score (NPS) and customer retention rates, to inform strategies for improving client satisfaction and loyalty.
- **Customer Engagement Initiatives**: Design and execute customer engagement initiatives and outreach campaigns, ensuring we maintain a proactive approach to customer success.
- **Problem Resolution**: Quickly address customer complaints and issues by coordinating with relevant departments to ensure prompt resolution.
### Requirements
- **Education**: Bachelor's degree in Business Administration, Communications, or a related field.
- **Experience**: Minimum of 5 years of experience in customer success, account management, or a similar role within a technology-focused environment.
- **Personality Traits**:
- **Motivated**: A self-starter with an eagerness to drive customer success and improve organizational processes.
- **Reliable**: Consistently meets deadlines, fulfills commitments, and ensures high-quality outcomes.
- **Soft Skills**:
- **Communication**: Exceptional written and verbal communication skills are essential for engaging with clients and internal teams effectively.
- **Attention to Detail**: Strong organizational skills with the ability to manage multiple tasks simultaneously while maintaining a meticulous approach.
- **Technical Skills**: Proficiency in CRM software (e.g., Salesforce, HubSpot) and a general aptitude for technology is required.
- **Cultural Understanding**: Familiarity with Malaysian business practices and customs will be advantageous.
### Benefits
- **Parental Leave**: Comprehensive parental leave program to support new parents.
- **Free Accommodation**: Company-provided accommodations to facilitate a comfortable working environment.
- **Travel Opportunities**: Opportunities to travel for client meetings, training sessions, and corporate events.
### Working Environment
At MYEG Services Berhad, we are committed to giving back to the community through various corporate social responsibility (CSR) initiatives. Join us to make a meaningful difference while developing your career in customer success.
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**Equal Opportunity Statement**
MYEG Services Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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If you are a proactive professional looking to enhance customer experiences and contribute to our mission, we encourage you to apply by the deadline of October 6, 2024. Thank you for considering a career with MYEG Services Berhad!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
