Job Responsibilities:
Building strong connections with every client is essential.
The designated individual will serve as the primary point of contact for clients and BDC management regarding all customer-related issues, including incident reporting and monthly reporting.
Pick up calls and answer queries or direct them to the right person.
Thoroughly grasp all client delivery requirements and collaborate across departments to ensure timely completion of tasks, adhering to customer service level agreements (SLAs) consistently.
Submit reports promptly, as stipulated in our contractual obligations with the client, and maintain awareness of and compliance with our agreed-upon SLAs.
Managing vendor contracts involves scheduling regular meetings (quarterly) to assess vendor performance and effectively address any disputes arising from non-compliance.
Handling recurring or sensitive problems and enforcing rules and regulations are part of the role, alongside ensuring the execution of planned preventive and corrective maintenance activities within set timelines and budgetary constraints.
The position requires availability after office hours, on public holidays, and being on-call 24/7.
Skills & Qualifications:
Bachelor's Degree in Business Administration or related field.
Minimum 5 years experience in customer service field.
Data Centre experience is a plus, but not compulsory.
Excellent interpersonal & communication skills.
Experience with IT software, licenses, and infrastructures are an added advantage.
Application Questions:
Which of the following types of qualifications do you have?
How many years' experience do you have as a Customer Success Manager?
Have you worked in a call centre before?
Which of the following languages are you fluent in?
Company Overview:
Bridge Data Centres Malaysia is a leading owner, operator, and investor in data centres located across Asia Pacific.
The company invests in, conceptualizes, designs, builds, and operates high-quality data centre facilities, with best-in-class operating and maintenance procedures to ensure the highest levels of uptime and reliability.
We are looking for suitable candidates to fulfill the required position for our current plant at Cyberjaya, new plant located at Kulai, Johor, and Bukit Jalil.
Due to business growth and expansion, we are looking for talented candidates with various expertise areas, like projects and construction, BMS, property operations, critical operations, etc.
Many exciting roles are waiting for you.#J-18808-Ljbffr