Customer Success Manager

Job Description The Position: The Customer Success Manager (CSM) ensures a smooth on-boarding and integration process and life cycle management to capture the business value of Tier-1 Enterprise customer. The Responsibilities of the Role: Work in tandem with sales and business development and are the main technical Point of Contact for the customer.Be the customer facing technical expert, the guide and consultant for the customer during his lifecycle, analyze the business to understand customer's requirements on client platforms (including specific configurations, front-end software changes, …), being accountable for the onboarding, provisioning & integration work and Transition to support, delivery& customer lifecycle development.The CSM has a presales role for all enterprise customers but manages the customer life cycle only for Tier-1 customers.Engages with customers, serves as a customer advocate, manages and creates new use cases with the customers. The CSM is the voice of the customer towards the organization (Marketing, delivery, product, markets…)Working mainly on Cloudcom and A2P services but can expand to other solutions for enterprises.Main clientele will be from Greater China The Requirements for the Role: Good command of spoken and written English and MandarinMinimum education: DegreeMinimum experience: 5 years of experience in Numbers (DID) businessExpertise in the Numbers (DID) business / A2PMarket and regulatory knowledge in the respective regionBusiness acumen to build business cases to help customer acquisition.Strong technical and commercial aptitude to articulate the solutions to customer & partners.Good communication, presentation, and negotiation skills. The Package: Attractive Salary.Performance related bonus on a quarterly basis for confirmed staff.15 days Annual Leave.14 days Medical Leave.Medical and hospitalization insurance coverage