Our Mission
Swapcard is the leading AI-powered event platform designed to drive revenue growth and foster meaningful connections at in-person and hybrid events. We recognize the importance of teamwork in successful events; that's why Swapcard is fueled by a team of innovators who are passionate about helping organizers build future-proof events.
Our Vision
At Swapcard, we believe in the power of meaningful connections. This belief fuels our commitment to pioneering modern solutions that empower organizers to create engaging event experiences.
Guided by our commitment to excellence and collaboration, we aim to redefine the landscape of event technology, setting new standards for engagement, accessibility, and impact.
Our Beliefs
At Swapcard, diversity is at the core of our success. With 42 nationalities represented among our 180+ team members, we champion diversity as a catalyst for creativity, collaboration, and unparalleled innovation.
We believe that by embracing a multitude of backgrounds, cultures, and viewpoints, we can truly understand and cater to the needs of our global community of event organizers and participants.
Our full remote opportunities empower our team to thrive, no matter where they are in the world, fostering a culture of flexibility and inclusion.
We are seeking a highly motivated and experiencedCustomer Success Managerwith a strong focus onstrategic client managementto join our team in the events industry. In this role, you will act as a trusted advisor, working closely with clients to understand their business objectives, develop tailored strategies to enhance event experiences, and ensure the successful execution of their events. You will be responsible for driving client satisfaction, retention, and growth by identifying opportunities to add value and improve event outcomes.
The success of Swapcard depends on the prioritization of customer needs and goals and the relationship that Swapcard employees create with their customers determines the expansion of the relationship between the two parties. When we handle our customers well and build a personal, solid relationship, there are high chances that we will retain the accounts and increase their revenue.
The Customer Success and Strategy team will play a critical role in the development of customers, acting as the one responsible for guiding customers through the process from sales to support and back around again.
Customer Strategy Managers provide support to the sales and account management team in transitioning prospects into active users, acting as the main point of contact and a go-between with other departments within the company, such as product, implementation, and support.
A Customer Success Manager is a strategic and supportive partner for customers at every stage of the customer journey. They're focused on building loyalty to ensure long-term customer retention by ensuring:
Contracts are scoped properly at point of sale, avoiding unwanted surprises down the line.
Customers are well advised on product-related strategic plans from registration to event delivery.
Customers are presented with relevant product information that will enhance their event.
Deadlines are achievable and adhered to by both the client and internal stakeholders, by managing the entire project.
Challenges are caught early and the health of the account is communicated to account managers in a timely manner.
ResponsibilitiesDevelop strong customer relationships, build trust and transparency
Proactively advise & inspire event organizers to implement our solution to bring the best possible experience to their attendees, exhibitors, and speakers
Achieve an expert-level understanding of our product and its offerings
Act as the main point of contact for our clients and all internal stakeholders: project management skills must be on point
Develop an account strategy with your assigned organizers to ensure success, increase app usage at events and drive engagement
Review and analyze each event against established goals using data to educate and prepare for events to follow
Support our sales team convert business using your expert product knowledge
Host regular calls & webinars with clients, both strategic and generic
Remain up to date with industry knowledge
Support our account management team by continuously identifying growth opportunities and flagging the risk factors.
Your ProfilePrior experience of 2-3 years in customer success or project management
Experience and an interest in tech & events is a "must have"
Fluent in English is a must to have and experience with an additional language like Mandarin or Malay would be a great plus!
Excellent interpersonal skills
Collaborative with the ability to work autonomously
Service-oriented & empathetic toward clients
Not afraid to set tools and workflows
Startup mindset - ready to learn, adapt, & initiate quickly
Passionate, proactive, and involved
Optimistic, calm, and resourceful in critical and stressful situations
Enjoy solving problems
Resourceful in critical situations
Swapcard's Interview process
Our thorough interview process aims to identify exceptional talent to advance our mission while offering you a chance to explore your career potential at Swapcard.
Screening Interview with a recruiter from our people team.
A remote exercise to demonstrate and assess your skills.
Manager review with your future reporting manager
Leadership review with one of our department leaders
Reference check conducted by our people team
Offer
Swapcard's Values
Curious : We ask questions and try new things. We embrace new experiences and love to learn from others. We are curious about what something is and WHY something is.
Open-minded : We welcome change as well as ideas and feedback from others. We welcome people as they are and learn from each other's personal and professional experiences.
Human : No masking who we are. Empathy encourages a down-to-earth environment where we all feel comfortable and free to be human. Creating bonds makes it easier to share ideas, give feedback, and ask for help.
Resilient : Our challenges in life have only made us stronger and wiser. We prefer the term "experiment" over "failure" because we always keep trying. We are solution-oriented and find innovative approaches to succeed.
Ambitious : Nothing is impossible. We're always striving to get better, seize opportunities, and reach the top. We are encouraged to dream big and believe in ourselves.
Benefits & Reasons to Join Swapcard
International team with 40+ nationalities (more on the way!)
Remote-first policy with headquarters in Paris
Thriving startup with career growth opportunities
Open-minded culture that appreciates differences
Feedback-driven, supportive & curious team with a DIY mindset
Generous Paid Time Off to ensure you have time for what matters most
Remote perks designed to optimize your working experience
In-person social gatherings to celebrate our achievements
100% of your health insurance contribution paid by Swapcard
Work-from-home budget (one-off contribution for equipment in addition to your initial equipment setup)
Co-working space budget to support remote work in professional environments
Learning budget to help you develop new and existing skills
Mental health care initiatives to support your well-being
Equal Opportunity
Swapcard is committed to upholding equal employment practices and making merit-based employment decisions. We welcome individuals from all backgrounds, abilities, and experiences to apply, regardless of race, nationality, religion, sexual orientation, gender identity, pregnancy status, age, marital status, and status as a veteran.#J-18808-Ljbffr