Customer Success Officer - Work From Home

Kenanga Investment Bank Berhad is seeking a passionate and energetic Customer Success Officer to join our team on a part-time basis, working remotely from Malacca City, Melaka, MY. As an Associate Level role, the ideal candidate will have at least 2 years of experience in a customer-facing role.

Responsibilities:1. Develop and maintain strong relationships with clients to ensure their success and satisfaction with our products and services.2. Proactively identify and resolve any customer issues or concerns in a timely and effective manner.3. Collaborate with internal teams to address customer needs and improve overall customer experience.4. Analyze customer data and feedback to identify trends and opportunities for improvement.5. Assist in the development and implementation of customer success strategies and initiatives.

Requirements:1. Bachelor's degree in Business Administration or a related field.2. Strong problem-solving skills and the ability to think critically and analytically.3. Excellent communication and people management skills.4. Proven track record of delivering exceptional customer service.5. Experience working in a fast-paced and dynamic environment.6. Proficiency in Microsoft Office suite and CRM software.

Benefits:1. Visa sponsorship for eligible candidates.2. Disability insurance coverage.3. Retirement plan options.

Working Environment:We offer a flexible work environment that embraces change with efficiency and agility. We value teamwork, innovation, and continuous learning.

Deadline to Apply:Interested candidates must submit their application by May 29, 2024.

Equal Opportunity Statement:Kenanga Investment Bank Berhad is an equal opportunity employer and is committed to recruiting, developing, and retaining a diverse workforce. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other status protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.