Customer Success Representative

Resolve customer issues across our platform.Manage customer communications through various channels including marketplaces (Lazada, Shopee, TikTok), WhatsApp, and Meta.Follow provided SOPs for consistent and accurate responses.Handle operational tasks such as printing return order waybills and managing customer orders.Assist with packing orders if required[Apply now at; JOB REQUIREMENTS:Proficiency in both Malay and English, with strong communication skills.Professional demeanor, especially in handling challenging customer interactions.Ability to maintain composure and not take customer remarks personally.Ability to quickly learn and adapt to company protocols and customer service best practices.